Frequently Asked Questions
Ruth’s Maids is committed to your complete satisfaction, we offer the most consistent, professional, and affordable cleaning services around. Our team of experienced personnel has taken the time to answer some of our most frequently asked questions for your convenience.
What are your rates?
We base our pricing on many factors, including the presence of pet hair, clutter, and size.
Do you bring your own cleaning supplies and equipment?
Yes, we bring everything we need to clean your home/place. You don’t have to provide a thing.
What should I do before Ruth’s Maids arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
Will the same person be in my home each time?
We make every effort to ensure that we keep the same team who serves your home cleans during each visit. If a member of the team changes, our office staff contacts you beforehand to learn if you prefer someone other than your regular cleaning professional or would rather change your scheduled day so your favorite team member can clean.
Who do you hire to clean my home?
You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our recognized uniforms.We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety, the work we perform for each customer is held accountable by a trusted and experienced supervisor.
What time does your team arrive?
While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience.
What do you not clean?
Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request by Specialty cleaning .
What if I need to reschedule a service?
Ruth’s Maids understand how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter. If you do choose to write us a check, please make it payable to Ruth’s Maids Services.
How soon can you make an estimate?
Contact our team to schedule a free in-home consultation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate.
How much do your services cost?
Our team works with every customer to develop a cleaning plan that’s specialized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned..
We can also add specialty services to your regular cleaning plan as needed, such as:
- Fridge interior cleaning
- Oven interior cleaning
- Changing bed linens
Please contact Ruth’s Maids for more information
Can I provide my team with special instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.
Why will my initial clean be more expensive than my other regularly scheduled services?
The first cleaning service brings a home up to a specific standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home.
How often can you provide service?
Ruth’s Maids is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.